2.3 Listening Do’s Copy
- Empathy, non-judgmental attitude, making room for the person’s emotions
- Eye contact and body posture, facial expressions and gestures, Relational space
- “Minimal Encourager” and grammar
- Being OK with awkwardness or Silence (use it helpfully)
- Open questions about thoughts and feelings
- Reflecting back thoughts and feelings
- Approval-Reassurance- “Validation”!