2.3 Listening Do’s Copy

  • Empathy, non-judgmental attitude, making room for the person’s emotions
  • Eye contact and body posture, facial expressions and gestures, Relational space
  • “Minimal Encourager” and grammar
  • Being OK with awkwardness or Silence (use it helpfully)
  • Open questions about thoughts and feelings
  • Reflecting back thoughts and feelings
  • Approval-Reassurance- “Validation”!